At Beyond Mosaic, accessible from www.beyondmosaic.co.uk, one of our main priorities is providing the best service to our customers whilst having clear and transparent rules of sale. This Standard Terms and Conditions for the Supply of Services document outlines our terms of sale with you, the customer.

If you have additional questions or require more information about our Terms of Sale, do not hesitate to contact us.

The following terminology applies to these Terms and Conditions for the Supply of Sale, and all Agreements: "Client", “Customer”, “Consumer”, "You" and "Your" refer to you, the person logging on to this website and is compliant to the Company’s terms and conditions. "The Company", "Ourselves", “Supplier”, "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. “Services” means any and all of the services we provide to a client through the business. “Terms and Conditions” mean the terms and conditions of supply of Services set out in this document and any subsequent terms and conditions agreed in writing by the Supplier; “Order” means the formal acceptance by the Customer of the proposed services; “Agreement” means the contract between the Supplier and the Customer for the provision of the Services incorporating these Terms and Conditions. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of the UK. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same

STANDARD TERMS AND CONDITIONS FOR THE SUPPLY OF SERVICES FOR BEYOND MOSAIC

  • General

  • Services & Delivery

  • Price & Payment

  • Customer Obligations

  • Supplier Obligations

  • Cancellation

  • All intellectual property rights

  • Default

  • Warranties

  • Limitation of Liability

  • Indemnity

  • Force Majeure

  • Waiver

  • Notices

  • Entire Agreement

  • Governing Law

  • How to contact us

THIS POLICY COVERS:

These Terms and Conditions shall supersede any other documentation or communication between the Supplier and the Customer.

Any variation to the Terms and Conditions must be agreed to in writing by the Supplier.

Nothing in these Terms and Conditions shall prejudice any condition or warranty, express or implied, or any legal remedy to which the Supplier may be entitled in relation to the Services, by virtue of any statute, law or regulation.

Nothing in these Terms and Conditions shall affect the Customer’s statutory rights as a Consumer.

GENERAL

The Proposal for Services shall remain valid for a period of 14 days. After such time, the Supplier reserves the right to alter cost and turnaround time as they see fit.

The Services must be accepted by the Customer in its entirety, including all aspects of safety requirements.

The Customer shall be deemed to have accepted the Proposal by placing an Order with the Supplier. This will be in the form of a full or partial payment towards the Services chosen by the Customer.

The Agreement between the Supplier and the Customer, incorporating these Terms and Conditions, shall only come into force when the Supplier confirms a payment has been received for the Proposed Services. Prior to any confirmation, the Supplier has the right to refuse any Order.

Any variation to the Services must be agreed upon by the Supplier in writing.

The Services will be delivered at the time and date specified on the proposal.

SERVICES & DELIVERY

The price for Services is as specified in the Proposal and is exclusive of VAT and any other charges as outlined in the Proposal.

The terms for payment are as specified in the Proposal.

The Customer must settle the full payment before any Order is confirmed unless otherwise stated by the Supplier.

The Supplier is also entitled to recover all reasonable expenses incurred in obtaining payment from the Customer where any payment due to the Supplier is late.

The Customer is not entitled to withhold any monies due to the Supplier.

The Supplier is entitled to vary the price to take into account of:

  • any additional Services requested by the Customer which were not included in the original Proposal;

  • any increase in the cost of materials;

  • any additional work required to complete the Services which was not anticipated at the time of the Proposal; and any variation must be intimated to the Customer in writing by the Supplier.

PRICE & PAYMENT

The Customer will make themselves available in the specified location at the commencement of the Service.

The Customer shall be liable for any expenses incurred by the Supplier as a result of the

Customer’s failure to comply with the obligations as defined by these Terms and Conditions.

CUSTOMER OBLIGATIONS

The Supplier shall supply the Services as specified in the Proposal.

The Supplier shall perform the Services with reasonable skill and care and to a reasonable standard and in accordance with recognised codes of practice, being vigilant to maintain a higher duty of care, maintain healthy boundaries, and placing the client's needs above their own.

The Supplier shall comply with all relevant health and safety regulations.

The Supplier shall ensure that all necessary licences and permissions required to provide the Services are current including but not limited to remote first aid qualifications.

The Supplier shall hold a valid public liability insurance policy.

SUPPLIER OBLIGATIONS

The Customer may cancel an Order for Services by notifying the Supplier no less than 48 hours before the Services are due to be provided. The Supplier operates on a cancellation and rescheduling system. If the Customer fails to make contact with the Supplier within the 48 hours window, the Supplier will be unable to move or refund the Customer for the previously paid for Services. If the notice is within the 48 hours period, any monies paid by the Customer will be refunded in full, subject to the deduction of an administration charge as determined by the Supplier.

If the Customer does not notify any cancellation within the time specified any monies paid will not be refundable, under all circumstances.

If the Supplier cancels the Service, this will be notified to the Customer in writing within 1 week of the Service date and all monies paid by the Customer will be refunded in full or an alternative date will be supplied.

The Supplier reserves the right to refuse the Customer participation within their Services should they feel it will be a risk to the Customer's own safety or the safety of others. In this instance, the Customer will not take part in the Services and no refund for any monies will be given.

CANCELLATION

All intellectual property rights, registered or unregistered, including but not limited to patents, trademarks, design rights and know-how remain the property of the Supplier and cannot be used by the Customer without the written permission of the Supplier.

ALL INTELLECTUAL PROPERTY RIGHTS

The Agreement shall continue until the Services have been provided in terms of the Proposal or until terminated by either party in accordance with these Terms and Conditions.

The Customer may terminate the Agreement if the Supplier fails to comply with any aspect of these Terms and Conditions.

Either party may terminate the Agreement by notice in writing to the other if:

  • the other party commits a material breach of these Terms and Conditions and, in the case of a breach capable of being remedied, fails to remedy it within a reasonable time of being given notice from the other party to do so; or

  • the other party commits a material breach of these Terms and Conditions which cannot be remedied under any circumstances; or

  • the other party passes a resolution for winding up (other than for the purpose of solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect; or

  • the other party ceases to carry on its business or substantially the whole of its business; or

  • the other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets.

In the event of termination, the Customer must make over to the Supplier any payment for work done and expenses incurred up to the date of termination.

Any rights to terminate the Agreement shall be without prejudice to any other accrued rights and liabilities of the parties arising in any way out of the Agreement as at the date of termination.

DEFAULT

The Supplier warrants that the Services will be performed using all reasonable skill and care.

WARRANTIES

The Supplier shall not be responsible for:

  • losses that were not caused by any breach on the part of the Supplier; or

  • any accidents or injuries that occur on the Suppliers property

  • any indirect or consequential losses that were not foreseeable to both the Customer and the Supplier.

The Supplier shall not be held responsible for any delay or failure to comply with its obligations under these Terms and Conditions if the delay or failure arises from any cause which is beyond its reasonable control. This condition does not affect the Customer’s legal right to have Services provided within a reasonable time or to receive a refund if Services ordered cannot be supplied within a reasonable time owing to a cause beyond the Supplier’s reasonable control.

Nothing in these Terms and Conditions limits or excludes the Supplier’s responsibility for fraudulent representations made by it or for death or personal injury caused by the Supplier’s negligence or wilful misconduct.

LIMITATION OF LIABILITY

The Customer shall indemnify the Supplier against all claims, costs and expenses which the Supplier may incur and which arise directly or indirectly from the Customer’s breach of any of its obligations under these Terms and Conditions.

INDEMNITY

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.

FORCE MAJEURE

The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions.

WAIVER

Any notice to be given by either party to the other may be served by email, personal service or by post to the address of the other party or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved to be deemed to be received on the day it was sent, if given by letter shall be deemed to have been served at the time at which the letter was delivered personally or if sent by post shall be deemed to have been delivered in the ordinary course of post.

NOTICES

These Terms and Conditions supersede any previous agreements, arrangements, documents or other undertakings either written or oral.

ENTIRE AGREEMENT

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

GOVERNING LAW

HOW TO CONTACT US